Freer Percussion products are well known around the world for being the most unique and creative designs, materials and covering techniques. It’s our goals to have FP remain first in its class and a clear leader in the orchestral percussion market.
If you don’t find the answers you’re looking for please email us at email@example.com.
How do I place an order?
Freer Percussion is an online retailer. We are committed to keeping your shopping experience extraordinarily secure through our use of GeoTrust® SSL security protocols and PayPal® Payments Pro. If you experience a problem processing your online order contact our office at firstname.lastname@example.org.
Please expect 24-48 hours for processing and shipping orders. These times may or may not increase during the holiday season.
What payment methods are available?
PayPal® Payments Pro is the exclusive payment processor for Freer Percussion LLC.
We accept PayPal®, VISA, Mastercard, American Express, Discover or bank transfers. We will only process payment, and finalize the transaction, after the order has shipped.
Check/Money Order: If you choose to send in your order by fax or mail, just follow the checkout process at FreerPercussion.com as you normally would. You then print out your invoice and then forward to Freer Percussion with your check or money order. Please make checks/money orders out in U.S. currency.
How do you handle shipping?
We process orders M-F from 9:00 am – 4:30 pm EST, USA.
Default shipping is UPS ground or USPS Parcel Post unless indicated otherwise during the checkout process. It is one of goals to keep shipping costs down as much as possible for all of our customers.
International and U.S. territories charges are not currently calculated at checkout on the website. Before we process your order we will contact you with the best shipping prices in order to receive your confirmation to process the order. Customers are responsible for any duties or taxes that may be imposed by your country of origin. Please contact us for an exact total before sending payment.
Please expect 24-48 hours for the processing and shipment of orders.
Our shipment arrival dates are estimations given to us by UPS and USPS. We do not have control or influence on USPS or UPS shipping times, and we are not responsible for delays in shipping once packages are in route. During holiday seasons, please expect increased shipment times and delays.
Please contact us for options. However, please remember that many factors can affect expediting shipping choices.
Shipping days are business days – Monday through Friday. Sundays and most Saturdays are not considered business days by the shipping services.
Orders placed after Friday at 2:30 PM CST will process no sooner than the following Monday.
Back orders will be sent as soon as they become available, the reminder of your order will ship normally under separate cover.
Do you charge sales tax?
Freer Percussion is required to collect State sales tax on purchases shipped to addresses within Ohio. The Internet Tax Freedom Act does not require Freer Percussion to collect sales tax on transactions shipped out of Ohio. Order’s shipped to customers with non-Ohio addresses may be responsible for remitting Use tax, as it applies after the purchase is made and no sales tax was charged, directly to your State taxing authority. Check your local requirements.
How can I view the status of my order?
Go to the Order Tracking. This page allows you to search your orders and see their tracking information.
What are your shipping costs?
You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
WHAT OUR ARTISTS ARE SAYING
Freer Percussion artists from all over the world
Always the finest quality!
Marc DamoulakisPrincipal Percussionist, Cleveland Orchestra
Freer Percussion's relentless attention to detail allows me to sound my best. I can't imagine using anything else.
Tom SherwoodCleveland Orchestra
Freer Percussion has what I need before I know I need it.
Joe PetrasekPrincipal Percussionist, Atlanta Symphony
First and last stop for bespoke mallets.
Colin CurrieSolo Artist
Freer Percussion, Simply the finest and most enjoyable percussion products I take with me on every musical journey.
Charles SettlePrincipal Percussionist, Toronto Symphony